Official Complaint Process
Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ.
The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.
The following is the information on how to contact CIHQ to file a complaint:
Online https://cihq.org/complaint
Center for Improvement in Healthcare Quality
P.O. Box 1540
Mexia, TX 76667-1540
Attn: Chief Executive Officer
Phone
512-661-2813